WonderDesk is a fully automated help desk for the web. Increase your level of customer support by keeping your incoming support calls organized and allowing your customers to track the progress/solution to their support request. This web based trouble call system completely automates your incoming support request process!
Feature-rich mail and trouble ticket software to improve your customer relationship management, pre-sale and support inquiries or to organize your company's communication flow. It features online/offline communications, mail import and management via POP3 accounts, attachment support, live support and more.
Fully automated web based help desk. Features unique ticket number assigned to every request, unlimited forwarding for escalation and additional info requests, chat style comments to facilitate internal correspondence, searchable case study database, templates based customization, and easy setup.
A support ticket helpdesk that can manage emails from an email gateway via aliases, POP3 with crontab login, or manual POP3 login when the admin is accessed. Users receive an auto-response when sending emails or see ticket info if using web-based form mail. They can view ticket status online using their email or ticket number.
A web-based help desk solution that allows IT staff and managers to track and support the computer systems in their organization. It features asset tracking, vendor information, a service request system, parts inventory, RFQ module, bulk uploading of assets via delimited text, ticket approvals and more.
A complete support system that allows your customers to follow the status of their tickets online. It includes built in user management, announcements, known issues and FAQ lists, and several commumication options to exchange information between support team members and customers.
This script queues customer inquiries and forwards each ticket via email to the operator that first claims ownership over it. A solution for service agents that do not have a permanent connection to the Internet or prefer corresponding with customers using an email program rather than a web-based help desk.
A feature rich web-based help/support desk system. Manage support requests and questions from customers with ease. It eliminates any spam-related problems when dealing with customers or potential customers. It comes with fully customizable customer control panels, admin panel, support staff access levels and more.
This script lets your users send a problem report. The problem is given a unique ticket number and saved to a flat file database. The admin recieves an email informing them that a ticket has been posted. The admin can comment the ticket and change it's status. Customers receive emails when the status of the ticket has changed.
Helpdesk XP does not use "Assign/Completed" to segregate tickets. Closing of tickets is not needed. Past tickets are automatically placed at the bottom of the ticket list while newest tickets are placed on top. Also, active tickets (old tickets with subsequent replies) are again moved to the top.