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Resource Details: AtomicDesk/SQL
Resource Details refreshed on Wednesday, May 20, 2009 at 00:10 EDT

Programs and Scripts: Perl: Customer Support
AtomicDesk/SQLComments (3)
7.00 (134 votes)
 Version: 1.1 - Released: 06/01/04 - $295 - Unix, Windows 95/NTJump to URL
 This script includes a helpdesk, FAQ, knowledge base, smart autoresponders and live support chat. It supports user requests sent via a web-based interface or a POP3 mailbox. An intelligent autoresponder system can send the best-matching answers from the FAQ/knowledge base and reduce workload of support staff.

Registered User Comments and Ratings:
 
Number of Ratings:3
Resource Rating:
Highest Rating:
Lowest Rating:
Number of Comments:3
Breakdown of Ratings by Value

User: tillieRating:August 18, 2006
 User's Avg. Rating:# of Ratings: 1 
The only support they have is through email and they do not answer anything! I got tired of trying to contact them. Even though it looks nice, you better pray not to have any problems, because they won't help.

User: cgifanRating:March 10, 2005
 User's Avg. Rating:# of Ratings: 7 
The product isn't horrible, but it isn't good and is definetely not worth the price tag. Sure, I'll stick it out with this because I made the investment, but I wouldn't recommended it to anyone. The cost doesn't justify the means here.

User: apaneiroRating:February 11, 2005
 User's Avg. Rating:# of Ratings: 1 
I will certainly recommend this product to other companies.

Unregistered User Ratings:
 
Number of Ratings:134
Resource Rating:7.00
Highest Rating:10
Lowest Rating:1
Rating = average without top/bottom 10% of votes.
Breakdown of Ratings by Value

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